Frankfurt am Main

IT Service Desk Specialist (m/f/d) German and English

Our Client is is an investment management firm with Headquarters in New York City, and branch offices in  Germany and other European countries. The scope of their services include natural resource equities and commodities markets, emerging markets equities, emerging markets bonds, and liquid alternatives asset classes. 

For this internationally-oriented company, we are looking for a dedicated bilingual:

IT Service Desk Specialist (m/f/d) German and English

Essential Duties and Responsibilities:

This position is part of the IT Infrastructure team. The core purpose of this role is to perform and oversee the day to day operations of the Desktops, phone systems, Network Infrastructure, handling of all tickets, perform trouble shooting of network / systems issues for all European offices and be an escalation for the Infrastructure team in the event of a disaster or BCP event. As a key member of the team you will be directly responsible for the successful implementation and support of the environment. Communication in a clear, concise and professional manner is an absolute must.

  • Includes the following, other duties may be assigned as needed:
  • Providing desktop support and general IT services to all employees
  • Develop solutions & processes to enhance the desktop environment for all employees
  • Troubleshooting user problems over the phone and with remote control technologies
  • Ability to create & implement desktop solutions
  • Perform hardware & software analysis to identify sources of performance issues
  • Responsible for patching workstation OS as well as third party applications
  • In charge of facilitating and administration of company issued mobile devices
  • Manages the provisioning of security related items from permissions, group membership(s) and  vocation
  • Creating & executing desktop deployment, maintenance & security policies
  • Coordinates and/or independently works on multiple, complex projects or tasks, working with team and  management guidance
  • Researches, recommends and applies technical solutions to enhance productivity in meeting end user needs
  • Provide support and assist with smartphone, mobile, tablet troubleshooting.
  • Work with software and hardware vendors for product specifications, evaluation, technical problems and solutions
  • Creates and publishes new documentation pertaining to specific Operating System issues in enterprise knowledge base. Provides solutions used by Service Desk support
  • Completes additional tasks such as inventory, shipping, and imaging
  • Delivers, tags, sets up & assists in the configuration of end‐user desktops (hardware & software)
  • Provide basic end user training (software and peripherals)
  • Complete new user setup for Workstation, Telephone system, and Software access
  • Install and upgrade software for current as well as new users as need arises
  • Configure, deploy, and upgrade workstations
  • Help traveling and home users with VPN problems
  • Review system alerts; review, address, troubleshoot and escalate to appropriate team members
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Your career profile:

Supervisory Responsibilities
This job has no supervisory responsibilities.

Other Duties:

  • Possesses & displays strong customer service skills when working with end users & colleagues within the IT department
  • Interact & collaborate with other team members across the environment
  • Assisting the Infrastructure engineers with racking, stacking of servers & networking equipment
  • Working within a structured problem management and resolution process
  • Accurate documentation of all activities conducted
  • Special Requirements:
  • Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physicalactivities, such as but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
  • Understanding of computer technology in a business environment
  • MS OS support (windows 10, Win7), MS Office applications (Office, Visio, Project)
  • Handheld phone and tablet support (Windows, Blackberry, IOS, Android)
  • Excellent phone support with all employees, especially executive staff
  • Knowledge & experience using Active Directory
  • Knowledge of virtualization technologies
  • Knowledge of IT Systems Monitoring software (SolarWinds Orion etc.)
  • Computer deployment software (Acronis, Symantec ghost or etc.)
  • Prior experience with a helpdesk ticketing system
  • Apple (Mac OS X)
  • Ability to interact effectively with all levels of staff and clients
  • Roll up your sleeve work ethic
Education and/or Experience
  • Bachelor Degree in Computer Science or Equivalent
  • Minimum of 3 years of relevant experience
  • Technical internships while at university a plus
Additional Competencies
  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Fluent in English and German
  • The IT Team is customer focused so the individual must have sound inter‐personal skills and be a good and willing communicator
  • Good written and oral communication skills; good interpersonal skills
  • Highly self‐motivated and directed, with keen attention to detail
  • Ability to effectively prioritize tasks in a high‐pressure environment
  • Experience working in a team‐oriented, collaborative environment
  • Professional demeanor
  • Eager and willing to learn new procedures/ideas
  • Motivation & enthusiasm
  • Ability to effectively present information in one‐on‐one and small group situations to customers, clients, and employees of the organization

Your professional future:

  • Work for an internationally-oriented bank, where all the staff are qualified, talented, and diverse people
  • Receive a fair compensation in a stable position
  • You will have the opportunity to put your skills in practice, and expand your work experience into a valuable career
  • International candidates: you will need a valid work permit for Germany
  • Working modalities: Full-time (39 hours per week). The role requires being occasionally on-call.

Please apply in ENGLISH, with a copy of your certificates, stating your availabilty and salary expectations.

Auf einen Blick

Ausgeschrieben seit: 21.09.2022
Branche: Systemadministration
Tätigkeitsbereich: Senior-Datenbankadministrator (m/w/d)
Einsatzort: Frankfurt am Main
Bewerbung: Ohne Anschreiben
Referenz-Nr.: 702060A11255

Seyran Demir
Senior Key Account Managerin

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